A total service solution for your betting shops

A total service provider, offering a service solution from implementation to help desk support, Alphameric Solutions holds a unique position in the bookmaking marketplace with over 30 years experience and technical diversity gained from supporting the service needs of large and independent bookmakers.

Customer support

Our philosophy to system maintenance and support is to offer a dedicated support team, with a level of service customised to suit the unique requirements of the bookmaking marketplace.
Operating 7 days a week up to 10pm (depending on contract terms) our skilled and experienced Help Desk Consultants undertake end to end ownership of faults logged with them – ensuring that they complete full triage, attempting first point of contact fix, providing closest engineer with correct skill set, tooling and replacement parts for a first time first visit fix on 80% of reported faults

Unique to Alphameric, our Studio Solution, Albos display system and EPOS solutions work together to enable complete integration of your betting shop solutions from one supplier.