[27.07.2007]

Innovation and service is key

It’s been a busy time at Alphameric. Over recent months innovation has been at the core of the companies thoughts. Distributed EPoS is now available based on iterm Hardware and Alphabet software, Customer Information Terminals (C.I.T.S) have been developed linked to The companies market leading ALBOS technology. These touchscreen terminals are expected to be in high demand as they provide ALBOS data to the Bookmakers customers, on demand. Web based Management Information Software has also been developed to provide analysis of a shops data including Audit data and all key management reports. This MIS software will be launched and fully available at the Bookmakers show. Other innovations include In Shop Coupon printing, Research and Development spend on Alphameric’s integrated Telebetting and Internet software, a Customer Services Terminal project, further development of ALBOS display systems and of offers for Amplifier, Sound Technology and the Digital switchover.

Alphameric is continually looking for service improvement and again this has been the centre of focus in recent months. A review of service is underway to ensure that new challenges continue to be met. Service Management in Ireland, as an example is moving back to the local office. This decentralised approach will ensure that support can continue to be flexible and responsive and that relationships with customers can be strengthened by even greater understanding. In recent times the business has invested further mobile PDA technology, helpdesk and phone systems and the management and implementation of these is of great importance. More resource has been allocated to dataflow and Polling Automation, spares availability and priority escalation.

It’s exciting times, with the largest installed base in the UK and Ireland and Bookmakers and their customers eager for new betting opportunities over larger periods, Alphameric’s challenge is clear; continue to develop market leading solutions, innovate with tangible payback and strive to provide service at a consistent, appropriate, level.