|
Sales
Order Capture
Benefits
of using Sales Order Capture
INCREASED
CUSTOMER SERVICE
Sales order capture achieves this
by allowing you to have the right
product, at the right place, at the
right time and at the right price.
It increases customer confidence by
providing the operator with information
on previous orders and stock levels
so that customer orders can be taken
quickly and accurately. By using the
diary management module calls can
be easily scheduled at a time when
it is most convenient for the customer.
With all details being accessed quickly
the operator is able to establish
and develop good customer relations.
INCREASED
PRODUCTIVITY
Order entry is fast and effortless
with a 10 line order call being taken
in under 2 minutes. Sales order capture
enables more calls to be made per
hour. Through diary management the
call centre workload can be managed,
smoothing peaks and troughs through
effective resource management. INCREASED
PROFIT/REVENUE Sales order capture
allows the operators to focus on selling
in addition to using the system to
process the order, thus increasing
productivity. Through various sales
aids such as promotions, cue cards
and notes, selling to each customer
is made easier.
| Links: |
 |
|
|
