Help
Desk
Alphameric
Hospitality offers Helpdesk Support,
2nd Line Support and 3rd Line Support
options.
Helpdesk
support is operational 365 days a
year, from 8.00 am to 23.00 hours,(
excluding Christmas Day which is restricted
to 09.00 to17.00 hours) although this
is currently expected to be extended
at both ends of the day.
2nd
and 3rd line support is provided with
in our normal working hours that are
(unless otherwise agreed in writing)
between the hours of 09.00 and 17.00
hours, Monday to Friday, excluding
public holidays in the United Kingdom.
Alphameric Hospitality offer a range
of fault response and target clearance
times for Epos that range from 2 hours
to 48 hours dependant on the classification
of the fault. The fault categories
are agreed in advance with the Customer
and during the receipt of a fault
call in accordance with the fault
criticality definitions.
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